Tips for Identifying Pulse Fiber Installers
Earlier this summer, Pulse Fiber Internet, the city’s municipal broadband provider, noticed that they were receiving an inordinately high amount of calls from Loveland residents stating that contractors working near their homes were not who they claimed to be.
“We had been getting calls from residents saying ‘someone’s in my backyard and they say they’re doing work for Pulse,’” said Fred Jacobs, Pulse public relations and brand engagement manager. “But we’d check our records and they were not from Pulse. We didn’t have anyone in the area, and we always know where our crews are. We saw this as an opportunity to let residents know some of the ways they could confirm that they were dealing with an actual Pulse employee.”
If residents encounter workers who claim to be from Pulse, they should take the following steps:
- Verify Identification: Ask the worker for identification. Legitimate Pulse employees will carry official City of Loveland photo badges.
- Check for Branding: Look for branded clothing with Pulse logos and white vans or trucks with visible Pulse logos.
- Observe Professionalism: Pulse workers are trained to be polite, punctual, and respectful.
- Contact Pulse: If there is any doubt, residents should call Pulse directly at 970-541-4990 to confirm the worker’s identity.
Additionally, Pulse typically uses door hangers well in advance to alert residents to upcoming construction in their area and rarely needs access to backyards, preferring to install from the street side.
By following these steps, residents can ensure they are dealing with legitimate Pulse employees and avoid any potential issues. To explore or sign up for any of Pulse’s internet, tv or voice services, visit PulseFiber.org or call 970-541-4990.
