Pulse Fiber Internet
Lightning-fast speeds and rock-solid reliability.
Get internet speeds that keep up with you.
Add Adaptive WiFi+ and get:
Add Adaptive WiFi+ and get:
Add Adaptive WiFi+ and get:
Brand new option!
Loveland’s only 10 Gig network
Not sure where to start? Give us a call at 970-541-4990 and we’ll help choose the best plan for you.
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Better internet means better streaming. Longer conversations. More connection.
Don’t forget to add PulseTV and Voice to your internet plan!
WIFI FOR ALL
We offer 3 options for your WiFi experience:
- Base WiFi comes with all Pulse Internet plans at no additional cost and includes all the equipment you need for standard home WiFi.
- Adaptive WiFi+ expands and optimizes WiFi coverage and includes an app for managing your network, including parental controls and enhanced security. Adaptive WiFi+ is $25.00 per month and includes additional benefits like a speed boost.
- Choose to use your own equipment. Our fiber network requires that we place an Optical Network Terminal (ONT) at your home, and then you can plug in your own router or other equipment. There is no discount for using your own equipment.
What kind of equipment do I need?
Pulse residential internet service includes the ONT, which is our device that works like a modem and router in one. While you are welcome to use your own equipment if you have it, you don’t need to purchase anything new. Pulse has you covered.
Can I use my own router?
Yes. Your Pulse ONT (Optical Network Terminal) includes a WiFi gateway that will allow you to connect to WiFi directly from your device. But you are welcome to use your own router with Pulse services. To ensure you get the most from your Pulse service we recommend that your device should have a 1 Gbps ethernet internet interface, and an 802.11 AC router. It’s important to note that many older WiFi routers have a 100 Mbps interface which will not allow you to utilize the gigabit speeds Pulse enables.
What is a dual-band router?
Our ONT is what’s called a ‘dual-band’ router. This means that you have 2 frequencies of signal, or bands, to connect your devices to. A 2.4 GHz and a 5 GHz network. There are advantages and disadvantages to each and a proper way to maximize their potential.
Starting with the 2.4 GHz signal. This frequency is great at traveling a much farther distance through walls and floors. However, the signal speeds are going to be slower. The 2.4 GHz network is also more susceptible to device traffic. Meaning it will slow the more devices are connected to it. You would want to connect low-bandwidth devices to this network or devices that are farther from the ONT. For example; smart thermostats, smart home assistants (Amazon Alexa, Google Home, etc.), and printers.
The 5 GHz network is much more powerful but cannot reach as far or penetrate walls and floors as well. This network offers speeds four times faster than 2.4 GHz. It also can support more traffic, meaning more devices can be connected and used at the same time. To the 5 GHz network you will want to connect gaming consoles, streaming devices, and desktop computers.
Will Pulse give me a discount if I use my own router/WiFi gateway?
The Pulse ONT is a required piece of equipment necessary to tie into our 100% fiber-optic internet network. If you’d like our team to switch the WiFi Gateway element of the ONT into bridge mode so you can use your own wireless router, we would be happy to do that, but it will not alter the cost of your plan.
Will Pulse buy out my current contract with another provider?
As a city utility and not-for-profit organization, we are unable to buy-out contracts from for-profit entities. However, we have spoken with residents who have done their “early-cancellation math” and found that switching to Pulse still puts them ahead of the game.
We also understand it may make more sense for your family to catch up with us when your current contract is ready to end and, in that case, we look forward to connecting you with a new service when it’s the right time for you.
What is the difference between a megabit and gigabit?
Megabits (Mbps) and gigabits (gbps) are units of measurement for the speed in which information travels through the internet. Gigabits provide higher speed than megabits and 100 megabits are ten times faster than 10 megabytes. Make sense? That brings us to a bigger question that you might be asking – what is the internet? This short and simple video is a great little place to get a big picture idea of what the internet actually is.
What is the difference between Ethernet and WiFi?
With fiber, the fastest speeds and best connection comes with an Ethernet connection. Something to consider is what uses the most bandwidth in your home. Is it a gaming console, desktop computer, or your streaming device? To have the fastest speeds to those devices, use a wired Ethernet connection. If possible, reserve WiFi for mobile devices and low bandwidth products.
What‘s causing my WiFi interference - or, can I use my Pulse wireless service and another provider’s WiFi-enabled device in the same space?
You’ve heard of dueling banjos – now we’ll tell you about dueling wireless routers! When you have two wireless routers trying to serve the same area, this can be accomplished if both routers are on the same network. However, if you have one Pulse fiber-optic WiFi enabled ONT and a wireless router from ABC Internet company running in the same space, you are going to find that you a get very poor quality service and connectivity from both of your devices and providers.
If your goal is to compare your new (fiber-optic) Apples to your old (coaxial) Oranges, we suggest that you only have one of the wireless devices plugged in or switched on at any given time.
If you’ve got them both on, you’re going to find yourself frustrated with all of the internet fruit in your house.
Where is the best place to put my ONT?
Physical placement of our ONT, or your personal router, is important to maximize your internet speed. Pulse technicians will help you determine a place for your ONT that’s in a central location. You ideally want a visible ‘line-of-sight’ to your devices. The farther your device is from the ONT, the weaker the signal will be. Your ONT is recommended to be halfway between the ceiling and the floor. Most wood and drywall walls will not impact signal strength, but concrete, brick, and metal walls will reduce the signals ability to reach your device. Lastly, keep your router away from large appliances and mirrors.