Loveland Pulse Team

Connect with Pulse the way you want

How do you like to connect with your internet provider? With Pulse you can give us a call at 970-541-4990 and speak to a locally based team member. You can visit in person at 815 14th St SW, Suite C240, Loveland, CO 80537 (address updated in May 2024!). Or you can get signed up online at your leisure any time of day or night at pulsefiber.org. However you want to connect with us, is how we want to connect with you!

Pulse is proud to offer service that is tailored to the needs of the Loveland community. Our Net Promoter Score is over 16 times higher than the National average for Internet Service Providers (learn more about this in our February 1, 2021 article titled “Pulse Internet Is Obsessed With Outstanding Service and Our Scores Show It” at pulsefiber.org/News). You can also view our 4.6-star average rating on Google Reviews to see what current customers are celebrating, including:

Best service. Reasonable pricing. Top notch customer service. – R. Williams

Reliable. In one year on the service there have never been any trouble or outages at all. – S. Shackelford

I have loved my experience with Pulse. I could choose the services that were right for me with the speed I needed. As I have used the service for a year, I have made two changes which were handled pleasantly by their customer service on the day I contacted them! This is so far superior to my experience with my prior provider! I recommend Pulse to friends and family with confidence! Thank you Pulse for making me a happy customer!” – W. Conner

I have spoke with several staff members over the phone and my questions and concerns were always addressed. I highly recommend Pulse for your internet provider. – H. Schmeiser

The old adage “No news is good news” is not always true! I feel I need to share the good news about PULSE. After a year of service, I have not one complaint! I have had questions that were answered promptly, courteously and satisfactorily, and it has been a wonderful working relationship. That’s good news. – C. Gauerke

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Pulse customers also sing praises about:

Personalized attention

We understand the needs and concerns of the Loveland community, because we are also part of the fabric of Loveland. When you call our Customer Service line at 970-541-4990, email us at Pulse@lovelandpulse.com, webchat with us at pulsefiber.org, or come in to visit us with any questions, you can rest easy knowing you’re speaking with our staff located near the corner of Eisenhower Boulevard and Wilson Avenue.

Knowledgeable staff

We are able to answer your questions about internet use, let you know when and where we’ll be out in the community to connect, dispatch a technician if you need assistance, and provide assistance with any technical troubleshooting issues you may encounter.

Flexible hours

Pulse customers have access to Northern Colorado-based Technical Support 24 hours per day, every single day of the year. Questions and issues are solved by a local team whenever you need us – day or night.

Serving the community is the reason Pulse exists, and we take our commitment to excellence very seriously. We invite you to reach out with any questions or thoughts you may have and look forward to helping you understand how your community-owned, multigigabit internet utility will make your digital life better in every way.