Tag Archive for: Loveland Pulse

Loveland’s internet, Pulse, launches ACP supplement to expand access for underserved

Pulse’s 100% fiber-optic internet, voice, and television network is being installed to serve Lovelanders now and for generations to come. With this utility in place, our residents will be guaranteed to have access to high-quality internet that will stand up to the data demands of the future.

To increase access to high-quality connectivity today, Pulse has launched an Affordable Connectivity Program (ACP) supplemental expansion. The ACP is a federal program to help the underserved stay connected with up to $30 per month of assistance. Pulse has pledged an additional $14.95 per month for ACP-qualifying households.

Residents in Pulse-serviceable areas that qualify for ACP will now receive a total of $44.95 per month in connectivity assistance. With this amount, customers using the Starter package will have an end-bill of $0 per month for their internet service, and homes using the My Gig package will enjoy a full symmetrical gigabit of connectivity for only $30 per month.

Ensuring that all Lovelanders have access to the highest quality connectivity to work, study, access health care, and play is the reason Pulse exists. We are proud to be able to help make this critical resource even more accessible for our most vulnerable community members.”

— BRIEANA REED-HARMEL, Fiber Manager

Learn about Pulse’s ACP Supplement at pulsefiber.org/ACP.

Read our Press Release about the launch of the Pulse ACP Supplement.

Get started with the ACP:

Disposing of Old Devices Safely

Whenever you get new devices like cell phones, tablets, or computers, you should consider how to dispose of your old ones. You shouldn’t just toss them in the garbage and start fresh with the latest model – they’re probably full of your photos, emails, banking information, and other important information!

Here are some tips on how you can safely get rid of your old devices and start enjoying the new ones – made even better on Pulse’s super-fast and reliable network.

Back It Up

The first step is to back up your information. Backing up your data regularly — even when you’re not getting rid of your device — is a good habit to get into. Whether it’s music you’ve downloaded, documents you’ve typed or pics you’ve snapped, backing up is a form of insurance in case your computer ever crashes or gets hacked.

When discarding an old device, think about what you want to keep. Some people back up everything and sort through it later, and there’s nothing wrong with that! But if you’ve owned your device for a while, backing up every single file might be a lengthy endeavor. You might prefer to pick and choose what you save.

Either way, you have three options for backing up your device. Data migration is a techy-sounding term for when data gets moved from one location to another. In this case, we’re talking specifically about storage migration, when information is changing storage mediums.

Device to Device – Some devices, like desktop computers, will allow you to transfer data between devices. Using Migration Assistant for either Mac and Windows, you can even transfer between the two different systems – although the process can be a little tricky for the less tech-savvy.

External Storage – In this case, your external storage device will be the middleman. You start by transferring all your data to a separate device. Depending on how much data you have, your drive could be as small as a USB flash drive or as big as an external hard drive.

The Cloud – The cloud is the current favorite for data migration because it’s super easy and doesn’t require any extra hardware. This transfers all your data to the cloud via the internet. Once complete, your files can be accessed from any device. It’s fast, simple and secure, making it the optimal choice for data migration beginners.

Do a Final Cleanup

Before you toss your old device, be sure to log out of all your websites, wipe any saved passwords and unpair your devices. Finally, erase the computer’s hard drive. You’re washing your digital fingerprint from the device and protecting yourself in the process. Most computers and mobile devices can be restored to factory settings through built-in utilities.

Toss It Without Hurting the Environment

Because empty devices are filled with electronic components and substances like lead, mercury and cadmium, they’re hazardous material and shouldn’t go into a landfill. Take it to your local hazardous and electronic waste depot. If it still has some life in it, consider donating it to someone else who might enjoy it!

Here’s a list of the places that accept electronics for recycling in Larimer County, Colorado.

Now you’re set to enjoy your new gadgets! Don’t forget you’ll need great internet to get the most out of them. Keep browsing our website, or give us a call at 970-541-4990 to learn all about Pulse’s 100% fiber-optic network and sign up for internet, TV, and/or voice service today!

The tips above are a good start to protecting your privacy and online data. And by employing these and other safeguards, you can use the fast fiber internet from Pulse confidently, as well as reliably!

This article is part of our Digital Safety Series. Also in the series (we’ll add to the list as articles are published):

 

6 Ways to Secure Your Personal Online Data

Is your personal online data safe from the growing security threats that, regrettably, are a part of our online world today? It’s a question every internet user needs to ask themselves. Given the threats of phishing, ransomware, and other scams, it’s worth taking stock of your current online security and considering additional measures you can take to protect yourself. Below are several tips to help you and your family better secure your online data and navigate the online waters more safely.

Invest in Quality Anti-Virus Software

Antivirus software is an essential tool in your digital toolbox. It can help protect you and your family from threats that could steal your personal information, login credentials, and other sensitive data. Popular programs include McAfee Antivirus Plus, Norton Antivirus Plus, Bitdefender Antivirus Plus, and Kapersky Antivirus.

Review and Activate the Privacy Settings on All Connected Devices

Most devices like computers, laptops, tablets, and smartphones come equipped with security features and privacy settings designed to protect users from digitally sharing personal details, such as your name, email address, and location while browsing online. Though none of these settings are totally foolproof by themselves, they can be a helpful first line of defense against many common threats. Be sure to review the privacy settings on each device and choose the level of protection with which you are most comfortable.

Share Personal Information Carefully and Sparingly on Social Media

People naturally use social media to share details of their lives. From birthdays to anniversaries to new addresses, social media pages can be a treasure trove of personal information that can tip off hackers to passwords and security question answers. Think carefully about what information should and shouldn’t be shared—especially when filling out those seemingly innocuous “copy and paste” surveys. Talk to your family about posting wisely but not widely.

Check Privacy Settings on Other Apps You Use for Log-ins, Such as Your Facebook and Google Accounts

Let’s face it—when installing a new app or logging into certain e-commerce or other websites, it’s just easier and faster to login in with our Facebook or Google accounts, rather than reentering our personal details for the umpteenth time. But that means you need to be careful with the data and information Google and Facebook share with the other Apps. Be especially attentive to the “permissions” you grant Facebook and Google through their privacy settings, as they connect your accounts with these other Apps.

Install Adblockers and Tracker Blockers

Although some of the programs listed in our first tip about Antivirus Software include them already, if you do not have them, consider installing Adblockers and Tracker Blockers. Ads are annoying, but they can also “take” some information from your devices that you would rather not share with an ad you didn’t want to see popup in the first place. Similarly, Trackers can “follow you” around the internet as you leave a trail of your online activity. Adblockers and Tracker Blockers can often be installed directly onto your web browser, and help provide protections against privacy exposures from ads and trackers, as well as reduce your overall privacy risk.

Establish a Virtual Private Network (VPN)

Finally, consider establishing a Virtual Private Network. Now, we know that sounds a bit technical, and maybe even scary. But VPNs can provide extra layers of protection and privacy on top of the other measures you’ve already taken above. A VPN moves your data through a “tunnel” to a separate, secure server first, and then encrypts your personal data before it “hits” the web, shielding and even hiding sensitive aspects of the data, such as your location, from potential threats. There are many VPN service providers, including NordVPN, ProtonVPN, CyberGhost, ExpressVPN, and SurfShark. Another option, TunnelBear, is a less edgy, more user-friendly option for first-time VPN users.

The tips above are a good start to protecting your privacy and online data. And by employing these and other safeguards, you can use the fast fiber internet from Pulse confidently, as well as reliably!

This article is part of our Digital Safety Series. Also in the series (we’ll add to the list as articles are published):

 

Pulse Requesting Approval of Interfund Loan

At the Loveland Communication Advisory Board (LCAB) meeting on May 11, 2022, staff presented a progress report on Pulse network construction and made a recommendation to secure a $15M loan to cover the costs to complete network buildout.

The progress report showed that the pace of network construction and the take rate of subscribers are on track to meet Pulse’s operating plan and budget set in 2019. The pace of network construction is meeting or exceeding the originally forecasted timeline of 4-5 years for citywide buildout. While the pace is on track, construction started 12 months later than planned because of a delay of municipal bonds issuance and a mutual parting of ways with the original construction contractor over an inability to meet acceptable contract terms. Take rate – the percent of subscribers in a neighborhood (measured in intervals starting after 90 days of service availability) – is on a healthy trajectory to meet Pulse’s required target of 32% – 42% by the end of the buildout.

Pulse cited how unforeseeable events of the last several years – including the global pandemic, unprecedented new development in Northern Colorado, and inflation not seen in over a generation – have greatly impacted financials.

Examples of these impacts:

  • Because interest rates on investments dropped to nearly zero percent since the beginning of the pandemic, investment revenue from bonds was nearly 40% less than what was conservatively budgeted.
  • Prices and lead times for materials have been getting higher and longer. Overall inflation for material is averaging between 25% and 30% from the beginning of the project, meaning less construction can be completed at the prices the budget was created for.
  • Northern Colorado is in the midst of explosive new development, causing additional network construction at these higher prices. While it is more economical to install fiber conduit for new development as compared to existing, the amount of new development has been beyond what anyone forecast.
  • Ongoing global events and continued uncertainty of the market are causing fluctuations in material pricing, especially for petroleum-based products – such as conduit and polycrete vaults and handholes. 

These factors combined have ultimately resulted in a funding gap between $10.23M and $15M.

After evaluating several financing options to address this funding gap, Pulse has recommended utilizing an Internal Line of Credit Loan from the Power Unrestricted Fund with a not-to-exceed value of $15M. The loan term would be 18 years, paying interest-only in years 1-8, and paying interest and principal starting in year 9. The interest rate will be set at the investment rate for the City, as is customary for interfund loans within Water & Power, and Pulse would only be able to withdraw funding as needed.

The interfund loan will not impact rates for either Loveland Water and Power or Pulse customers. Pulse is an Enterprise Fund – it is funded by rates and fees collected from Pulse subscribers, NOT by residents’ taxes or electric rates.

Loveland City Council established Pulse to bring reliable, fast, and affordable broadband service to everyone in Loveland. Higher-than-expected construction costs and lower-than-expected interest revenue have put an unexpected financial burden on Pulse’s ability to meet City Council’s directive.

Pulse will be making a presentation on May 24, 2022 to Loveland City Council, requesting that they approve an Ordinance Enacting a Supplemental Budget and Appropriation to the 2022 City of Loveland Budget to Establish an Interfund Loan between the Power Utility and the Municipal Fiber Utility. View Loveland City Council’s webpage for meeting details. 

At Loveland Pulse, Your Privacy Matters

When so much of what we do to live, work, and play takes place online, an important question to ask of your Internet Service Provider (ISP) is, “Do you value and protect my privacy?” 

Regardless of the intentions of the third party organization requesting your information, Pulse firmly believes that it is up to you who you share your information with. That’s why Pulse does not sell customers’ information to any third party organizations.

When you choose to receive community-owned, 100% fiber-optic internet, voice, and TV services from Loveland Pulse, you can rest assured that Pulse only uses your personal information for: 

  • Billing and collections
  • Account administration
  • Surveys & Marketing
  • Maintenance
  • Fraud prevention
  • Compliance with applicable laws and regulations.

Some states have taken to trying to implement laws to require ISPs to protect consumers (Colorado is not yet one of them) – but the process to move that legislation is long and arduous – and being strongly challenged by commercial providers who do not want to give up an important revenue stream: Your online behavioral data.

Pulse has opted out of waiting for state or federal directives about how to handle our customers’ information.   We’ve voluntarily decided to safeguard the digital privacy of our residents to the strongest extent possible – because we believe the privacy of the citizens of Loveland is paramount.

We recently reaffirmed our stance when it comes to keeping customers’ personal information private. Read about it at the Reporter-Herald: “Loveland communications board discusses Pulse privacy policy.”

Learn more about how Pulse is committed to protecting your privacy: 

Sun Outages

For about a week each spring and fall, the sun passes directly behind satellites transmitting TV signals.  When this happens, solar flares and radiation emitted by the sun can interrupt or distort the satellite signals; this is called a sun outage. PulseTV Subscribers may be affected by sun outages March 4 – 8, 2022.

How will my TV service be impacted?

During this time, you may experience some degree of television interference, such as a pixelated picture, picture freezes, or audio distortions for a brief period of time. The strongest impact will likely be during the afternoon of March 5 – 7, 2022.

Service downtime is not cool, but you gotta admit the science of a sun outage is. We thank you for your patience during this time. Questions? Contact our Technical Support team at 970-962-3503.

Why We Use Temporary Drops for Winter Installation

We know the wait for fiber internet installation can be tough. After all, you are on the verge of having super-fast, reliable fiber internet from Pulse, and all the best streaming entertainment the web has to offer (not to mention crystal clear Voice service!).

Winter adds to the technical challenges of fiber installation. Frozen grounds, shorter days with less sunlight, excessive moisture from melting snow drenching the soil—all of these issues and more can make it exceedingly difficult to bury and install fiber. It’s also a riskier time for our crew of technicians.

While permanent fiber installation may sometimes be delayed during winter and early spring, temporary drops can help deliver the high-speed internet you’ve been waiting for—even if you’ll have to wait for better, safer weather and ground conditions for final installation with buried fiber internet lines.

Here are answers to common questions about temporary drops. We want to explain our process of installing them so you’ll know what to expect.

What is exactly is a temporary drop?

A temporary drop, also referred to as a temp drop, is simply an above-ground fiber internet connection line that provides fiber internet service temporarily to your home or business until weather and ground conditions are feasible and safe enough to bury the fiber line in the ground.

What kinds of conditions necessitate temp drops?

There are two common reasons why Pulse may not be able to bury the fiber and complete installation during the winter and early spring.

1. The ground is frozen.

During winter and early spring, the colder temperatures can make the ground too hard to dig and bury fiber. And just because the temperatures warm up for a few days doesn’t necessarily mean the conditions are improved enough to complete the installation. In general, the ground must be fully thawed at least one foot deep, which can take weeks of 60 degree-plus temperatures, depending on the soil’s physical and chemical composition.

2. The ground is too wet.

The winter and spring can bring heavy precipitation, from heavy snows and snow melts to days of rain. When the soil is over-saturated, it is simply not feasible to install fiber optic lines below ground safely and effectively.  Additionally, burying fiber when the ground is too wet can upset lawns, flowerbeds, trees, and other vegetation—not to mention upset your neighbors and their lawns, too!

What are the steps to installing a temporary drop?

After determining that the conditions do not support burying fiber, a temp drop is authorized. Our technicians will then connect the Multi-Port Service Terminal (MST) (i.e., the “box” near the street where internet service is supplied) to your home or business via a fiber line placed above-ground.

So instead of burying the fiber in the ground, the temp drop keeps the fiber line above the ground and connected to your home or business, temporarily, until the buried installation can occur when the weather and other conditions improve.

The line may run along your lawn and driveway, but don’t worry! Your car cannot damage the line. The fiber line may also cross over your neighbor’s property, but as with other utilities, there is a “right-of-way” that permits this if necessary.

Is the temp drop line safe?

Yes! While we don’t recommend you handle the line, it is not dangerous. Fiber technology consists of tiny glass strings that transmit light. So unlike live electrical wires, there is no risk of electric shock.

However, we suggest that you do your best to avoid the line while tending to yard work or clearing snow. Although the fiber lines are sturdy, snowplows and other equipment and tools can sometimes harm the line, necessitating more technical support—not to mention the inconvenience of losing internet!

When will you replace my temp drop?

When conditions permit, our team will return to your property to remove the temp drop and bury the permanent cables. Temp drops are replaced in the order that customers were installed; the temp drops that were placed first will be the first ones that get removed. You do not need to do anything to remind us of your temp drop; our crew keeps track and will be out to replace the temp drops as soon as they can.

We greatly appreciate your patience as we strive to provide you with fast, reliable fiber Internet, Voice, and TV as efficiently and quickly as possible! As always, feel free to reach out us with any questions or concerns you may have.

Loveland Pulse Launches PulseTV Everywhere

LOVELAND, Colo. – January 11, 2022 – Pulse, the City of Loveland’s community-owned, 100% fiber-optic Internet, Voice, and Television services provider has launched a free expansion to its streaming-television service packages. PulseTV Everywhere allows PulseTV subscribers to take some of their favorite shows on the road, so they can enjoy television content when they are away from their home network.

PulseTV Everywhere turns subscribers’ mobile devices into mobile TVs. PulseTV Everywhere gives viewers the option to watch some of their favorite content whenever they want, wherever they are, with any type of internet connectivity – wireless or cellular. 

The service is a free upgrade to all PulseTV packages. 

“Pulse is proud to offer this free new feature to PulseTV subscribers. PulseTV Everywhere allows our users to enjoy quality television content whenever they want, wherever they want. At home, or on the road – anywhere they’ve got connectivity, PulseTV subscribers can access a range of great content from many of their favorite networks,” explains Lindsey Johansen, communication and marketing manager for Pulse.

Watch live streaming as well as select previously aired episodes PulseTV Everywhere from over 60 participating networks, such as Discovery, ESPN, SYFY, and Colorado-sports fan favorite, Altitude Sports.

More information about PulseTV, and PulseTVE, can be found at www.pulsefiber.org/PulseTVEverywhere

Existing PulseTV subscribers can visit www.pulsefiber.org/WatchPulseTVE to start enjoying PulseTV Everywhere right now. 

Check to see if your address is fiber-ready and sign up for Pulse Internet, Voice, and PulseTV service at: www.pulsefiber.org/CanISignUpNow. Current Pulse customers can add PulseTV by calling Customer Service at 970-541-4990. 

About Pulse

Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable, and fast Internet, Voice, and Television service through a 100% fiber-optic network. The community-owned utility was established in 2018 and built on a promise of local service, transparency in rates and speeds, and responsiveness second to none. Pulse will be available to all residents and businesses within the City of Loveland approximately four years after construction began in November 2019. For more information, please visit pulsefiber.org.

Loveland Pulse Launches PulseTV

LOVELAND, Colo. – Oct. 13, 2021 – Pulse, the City of Loveland’s community-owned 100% fiber-optic internet and voice provider, today announced the launch of PulseTV. Designed with Loveland in mind, the app-based streaming television service offers local, nationally broadcast and on-demand TV shows and movies to residents and businesses.

Providing over 200 high-definition channels, PulseTV plans start at just $34.95 per month and includes 100 hours of cloud DVR, three simultaneous streams of programming, and a free app for download. Pulse subscribers also have the ability to add-on premium content such as HBO, Cinemax, and Showtime.

 “PulseTV provides our community the freedom of choice in accessing their favorite news, sports, and entertainment.” said Brieana Reed-Harmel municipal fiber manager for Pulse. “Now you can easily access the best content over the best network – Loveland’s only 100% fiber-optic network.”

Creating the ultimate in-home sports viewing experience, Pulse is also pleased to announce that Altitude and Altitude 2 is available for those who subscribe to PulseTV’s Favorites package. Loveland sports fans will have full access to all Altitude Sports programming, including live Colorado Avalanche, Denver Nuggets, Colorado Rapids, and Colorado Mammoth games, all original network programs, plus high school and college football, basketball, soccer, hockey, lacrosse, volleyball, and much more.

More information about PulseTV can be found at www.pulsefiber.org/TV.

Check to see if your address is serviceable and sign up for Pulse internet, voice, and PulseTV service at: www.pulsefiber.org/CanISignUpNow. Current Pulse customers can add PulseTV by calling Customer Service at 970-962-2111.

About Pulse

Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable, and fast internet, voice, and television service through a 100% fiber-optic network. The community-owned utility was established in 2018 and built on a promise of local service, transparency in rates and speeds, and responsiveness second to none. Pulse will be available to all residents and businesses within the City of Loveland approximately four years after construction began in November 2019. For more information, please visit pulsefiber.org.