Gold medal for speed: Speak with a human in only 52 seconds!
In a world dominated by digital interactions, the experience of contacting customer service departments can feel impersonal and frustrating. Some of us dread making calls with questions or for help because we know that we’re going to be on the phone F-O-R-E-V-E-R (and those complicated phone trees, ugh!).
At Pulse, we are proud that our average wait time to speak with a person is only 52 seconds.
Imagine dialing the number of your community-owned, fiber-optic internet provider and being greeted almost immediately by a friendly, locally-based human. This simple yet significant difference in how you’re treated as a customer can transform your entire experience with an Internet Service Provider (ISP), making it not only more pleasant but also more effective.
Personalized Customer Support
One of the most significant advantages of short hold times is the level of personalized support we can give. When you call and quickly reach a person in your community who understands your needs, it allows for a trusting and more effective conversation.
Efficient Problem Resolution
Time is precious, and nobody wants to spend it listening to hold music. Short hold times mean that we can quickly get to the heart of your questions and swiftly assist with any troubleshooting. Our team members are well-trained to resolve issues promptly and effectively.
Customer Experience to Get Excited About
Long hold times can be a serious source of frustration for users and cause stress and dissatisfaction. Short hold times are part of our commitment to improving the community’s connectivity experience in every way that we can. With 99.95% network uptime and a Net Promoter Score over 10 times higher than the national average for ISPs, we work hard to deliver an experience unlike any our customers’ have had before with their connectivity.
Proactive Service Improvements
When customers can easily reach a live person, they are more likely to provide feedback (positive and negative) about experiences or issues that they encounter. We appreciate candid feedback. It is invaluable for us as we are continuously looking for ways to improve our users’ experiences. Short hold times encourage open communication, making it easier for us to address common problems and enhance offerings based on real customer input.
Strong Relationships
At the heart of any community-owned organization is the desire to foster strong relationships with customers and residents alike. Short hold times contribute to this goal by making every interaction smoother and more pleasant. Our customers feel heard and understand that we value them tremendously (check out our Google Reviews to see what customers say for themselves).
For Pulse, short hold times are not just a practical decision, but a reflection of our values. It underscores our commitment to efficiency, customer satisfaction, and community well-being. We are proud to provide quick access to friendly, knowledgeable team-members, ensuring that every call helps to build a more connected community for all of us.
Learn more about how Pulse Fiber Internet will make your digital life better in every way by calling our Customer Experience Team Monday – Friday from 8 a.m. to 5 p.m. at 970-541-4990, emailing Pulse@LovelandPulse.com, visiting us online at PulseFiber.org, or visiting us at our new location at 815 14th Street SW, Suite C240, Loveland, CO 80537.
