An Access Agreement is required to bring Pulse services to multi-dwelling units or residents governed by certain HOAs, including these home types: tri-plex, 4-plex, multi-plex, apartment, condominium, and townhome.
Access Agreements are NOT required for single-family homes or duplexes. However, if a Customer is a renter or does not own the single-family home or duplex where they are signing up for Pulse service, the Customer shall be responsible for gaining permission from the property owner/landlord to grant Pulse access. See our Terms and Conditions for more information.
Note: A signed Access Agreement grants Pulse entry to the property to install and maintain the Pulse network. Signing an Access Agreement does not cost anything and does not obligate anyone to sign up for Pulse services.
Information for Renters
Are you trying to get Pulse at your apartment, condominium, townhome, or other multi-dwelling unit? If you live on a property with 3 or more attached homes, we need a signed Access Agreement from your building’s owner, property management agency, landlord, HOA, Condominium Association, Metro District Manager, or other organization that has the ability to sign legal documents on behalf of your address. An Access Agreement (sometimes called “right of entry agreement”) will allow Pulse access to the premises to install, operate, and maintain our network and services.
Please use the tools below to help move this process forward.
Button 1 below (RECOMMENDED): Send this link to your property’s Legal Representative and they can quickly and simply complete the document online.
Button 2 below: We’ve created a DRAFT of a letter you can send to your property’s Legal Representative to let them know about benefits of Pulse, your interest in receiving service from us, and the necessary next-steps they must take in order for you to be able to enjoy our offerings. You can copy and paste the letter as-is, or you can include/exclude information in the letter as you see fit.
Button 3 below: Complete the Access Agreement contact form and a Pulse representative will reach out to the person or organization who can sign the agreement.
Information for Landlords or Legal Representatives
In order to deliver service to homes one properties with 3 or more attached units, Pulse needs a signed Access Agreement from the property owner, landlord, property management agency, HOA, Condominium Association, Metro District Manager, or other organization that has the ability to sign legal documents on behalf of the address.
Completing an Access Agreement does not cost anything and does not constitute a service contract between the property owner or legal representative and Pulse. This document simply gives Pulse the ability to deliver service to your tenant(s).
Use Button 1 below to access and fill out an Access Agreement online. Please click into the document and complete one quickly and simply for each address that is requesting service from Pulse.
Please note: Completion of the form sharing the contact information for your property’s legal representative does not constitute an access agreement, or contract with Pulse.
By sharing this contact information with us, you are allowing us to attempt to contact the landlord, company, or organization that is able to sign an access agreement on behalf of your property. We are unable to start your account or move forward with your sign up request until an executed access agreement is on file for your address.
