PLEASE NOTE: THE AFFORDABLE CONNECTIVITY PROGRAM (ACP) WILL END IN APRIL 2024
On March 4, 2024, the Federal Communications Commission (FCC) announced that the Affordable Connectivity Program (ACP) is ending. The last month the ACP will be fully funded is April 2024.
Pulse customers enrolled in the ACP have been notified via email that the program is ending and what options they have for continuing, changing, or canceling their service. Customers will receive the full ACP benefit through April 30, 2024, and must opt in and agree to continue their service. Customers who do not opt in by April 30, 2024 will have their Pulse services disconnected on May 1, 2024.
If you are a Pulse customer and have questions or need to opt in, please call us at 970-541-4990 or complete this form.
We are disappointed and saddened that the FCC is ending such a crucial program. Please visit their website at www.fcc.gov/acp for more information specific to the ACP.
The Affordable Connectivity Program (ACP) provides qualifying households with up to $30 per month to pay for broadband internet service.
As part of our commitment to making high-speed, reliable internet accessible to our entire community, we created the Pulse ACP Supplement, which provides an additional $14.95 per month to ACP participants.
That means eligible households can enjoy our Starter Internet package at no cost or My Gig Internet package for $30.00 per month.
How to Participate
STEP 1: Check If You Qualify
- The ACP provides a discount on monthly broadband bills for qualifying low-income households. View eligibility by visiting: ACPBenefit.org/Do-I-Qualify
- Participation in the ACP through Pulse is only available in active Pulse areas. To see if Pulse is available in your area call 970-541-4990 or search for your address at pulsefiber.org/Check-Availability
Note: The ACP is a federal government benefit program operated by the FCC and, if it ends, or if a household is no longer eligible, customers will be subject to the Pulse’s regular rates, terms, and conditions.
STEP 2: Apply for the ACP through GetInternet.gov
Applications are available at GetInternet.gov. The site can also be accessed in Spanish at AccedeaInternet.gov.
Need help applying? The Loveland Public Library Computer Lab located at 300 N Adams Ave offers free computer use, internet access and free printing of up to 10 pages per day. Technology librarians and staff are available to assist with application submittal.
STEP 3: Enroll in the Affordable Connectivity Program through Pulse
Once your application has been approved by the USAC, please
- Complete the ACP Terms & Consent Form.
- Sign up for Pulse service at pulsefiber.org/SignUp.
If you have any questions or need help signing up for service, please call us at 970-541-4990. We’re available 8 a.m. to 5 p.m. Monday through Friday.
Note: If you already receive an ACP benefit with another internet provider and would like to switch to Pulse, please call us at the number above. Your benefit will transfer and we will also apply the Pulse ACP Supplement. You will need to complete the ACP Terms and Consent Form, including the Transfer Consent section.
Affordable Connectivity FAQ
What is the ACP? Is it different from EBB?
The Emergency Broadband Benefit (EBB) was created as a temporary program to help households struggling financially due to COVID-19. The benefit for broadband service was up to $50 per month. The EBB transitioned to the Affordable Connectivity Program (ACP) starting 12/31/21.
The Affordable Connectivity Program (ACP) is a long-term program that provides eligible households with a discount on broadband service of up to $30 per month. Learn more at www.AffordableConnectivity.gov
(As part of our commitment to making internet accessible to everyone, Pulse implemented the Pulse ACP Supplement, which automatically adds $14.95 per month to the $30.00 ACP benefit for eligible Pulse Internet customers.)
The ACP is administered by Universal Service Administrative Company (USAC) with oversight from the FCC. It is a $14 billion investment in broadband affordability that will help ensure we can afford the internet connections we need for work, school, health care, and more for a long time.
How much is the benefit?
Eligible households will receive up to a $30.00 monthly discount on eligible broadband internet service via the FCC program. On 9/1/2022, we implemented the Pulse ACP Supplement, which adds an additional $14.95 per month, bringing the total monthly discount to $44.95 for qualified households!
What is the Pulse ACP Supplement?
The Pulse ACP Supplement is a $14.95 monthly discount that every ACP participant receives from Pulse in addition to their $30.00 ACP benefit.
We implemented it on 9/1/2022 as part of our commitment to making high-speed, reliable internet accessible to everyone.
By adding the supplement to the ACP benefit, eligible customers can get the Starter Internet package for no cost ($0 per month) or the My Gig Internet package for $30.00 per month.
How do I get the Pulse ACP Supplement?
If you are a Pulse Internet customer and participate in the Affordable Connectivity Program, you will automatically receive the $14.95/month Pulse ACP Supplement.
Do I qualify? How do I know if I’m eligible for the ACP?
Here are ways your household can qualify for the Affordable Connectivity Program (ACP):
- Based on your household income. You can get ACP if your income is 200% or less than the Federal Poverty Guidelines.
- If you or your child or dependent participate in certain government assistance programs such as SNAP, Medicaid, WIC, or other programs.
- If you or your child or dependent already receives a Lifeline benefit.
The Affordable Connectivity Program website has many more details about eligibility at ACPBenefit.org/do-i-qualify/. Apply for the ACP via the FCC’s National Verifier.
What do I need to do if I qualify for the ACP?
Once your application has been approved by USAC, please contact our Customer Service Team at 970-541-4990 to sign up for Pulse service. You will need to fill out the Pulse ACP Terms & Consent Form with your qualifying information.
Can I switch broadband providers?
If you already participate in the Affordable Connectivity Program (ACP) through another provider, you have the option to switch service providers at any time. You will continue to receive your benefit as long as you qualify and as long as your provider is participating in the program. When you sign up for service with Pulse, you will need to complete the ACP Transfer Consent Form.
What is a household?
Only one monthly service discount and one connected device discount is allowed per household.
A household is a group of people who live together and share money even if they are not related to each other.
If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.
Learn more at ACPBenefit.org/do-i-qualify/what-is-a-household/
Is Pulse available in my area?
Pulse is currently under construction and servicing a number of completed areas. To see if Pulse is available in your area call 970-541-4990 or search for your address at pulsefiber.org/Check-Availability
Help - I still have questions!
Please call our Customer Service team with any questions you have about the Affordable Connectivity Program (ACP). They can be reached Monday-Friday from 8-5 at 970-541-4990.
